No logging as the app is facial or finger print recognition I suggest doing it through the app as it is easier I am with Santander and never had a problem So, unless its fixed within a week, CEO will be getting a missive hitting his (Or her) front door matt. Compared with how banks operated 40-50 years ago. This is not an acceptable service standard. That said the ammended Windows-based payment mechanism has been working well for a year and only recently has gone wrong. my impression of the ammendment was that it was 'Cobbled-together' as a quick-fix.

This problem has only arisen after Santander ammended the Windows based payment mechanism to accommodate payment by phone/tablet.

I confirmed with the digital guy that Santander still supports payment using Desktop Computers. I've reported this over the telephone over a week ago to Santander and again today when I spoke to someone in their 'Digital Department' and the problem still exists, although the matter was passed by the front desk Customer Service Department to 'Digital' at that time. Further, I'm not keen on paying through the service providers website due to the absence of any payment record I can secure. And, as my nearest Santander branch in North-West London is now, due to more local branch closures, 3.5 miles away, I'm largely restricted to on-line banking. That's not as convenient for me or easy to use. However, the current account payment mechanism works correctly and I am able to pay when I use an Android tablet ! I've tried using different browsers to access my on-line account e.g. Similarly the figure input box which normally allows the user to input the amount they wish to pay is not working. the usual payee destination bank details are missing from the page, as well as my service provider account reference. Whatever service provider I select to pay, after invoking the top-level 'Pay Payees' function in the current account, that particular service providers payment page presents as corrupted i.e.

For the past two weeks, I find that I am unable to pay anybody through my current account using my Windows Desktop Computer and Google Chrome browser.

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